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Long Term Care Ombudsman Program

Address:  Maine Long Term Care Ombudsman
61 Winthrop St.
Augusta, ME 04332-0128
Phone:  (207) 621-1079
Toll Free Phone: 1-800-499-0229
Fax:  (207) 621-0509
E-mail:  [email protected]
Website: Website
Clients:  Who Can Ask for Assistance:
Any person interested in improving the quality of care for consumers
A consumer receiving services from a home care agency
A resident of a long-term care facility
An employee or administrator of a home care agency or a long-term care facility
A friend or relative of a resident or consumer
Representatives of public agencies and community groups
Services:  The Maine Long-Term Care Ombudsman Program is a non-profit agency whose mission is to advocate for quality of life and care for long term care consumers. Federal law and Maine law authorize our staff to investigate complaints made by or on behalf of long-term care consumers and to assist consumers in exercising their rights that are guaranteed by law.

Our program serves residents of nursing facilities and assisted housing programs including: residential care facilities and assisted living facilities. In addition, we serve recipients of home care services, adult day services and homemaker services.

The Maine Long-Term Care Ombudsman Program is here to help with information, guidance and advocacy. Our services are free and confidential. A Swedish word, Ombudsman (pronounced om-budz-man) is the title for a specially trained advocate authority under federal and Maine law who investigates and resolves complaints made by long-term care consumers. All communication is confidential and free of charge.

Healthy Community Coalition

Founded in 1989, Healthy Community Coalition (HCC) is an affiliate of the Franklin Community Health Network with a mission of promoting health and well-being in Franklin County and neighboring towns, including Livermore Falls.